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Live Health Product Owner

Live Health Product Owner

It’s an exciting time to join the team here at Media Molecule as we continue to push the boundaries of creative gaming! We are now looking for an organised, proactive and collaborative Live Health Product Owner - In this fast paced role, you will have line management responsibility for a small customer support team and will partner closely with the live analytics and user testing teams.

Responsibilities:

  • Link live health, analytics and player experience to action across multiple studio teams.
  • Keeping departments and stakeholders informed of the state of the live game and any critical or time sensitive issues.
  • Manage customer support, tracking topics of conversation and making sure customer support representatives have up-to-date messaging and information.
  • Develop and maintain the live health roadmap, prioritising and tracking key issues through to resolution.
  • Proactively champion user experience, including accessibility issues and collaborate with user testing to ensure the team is aware and addressing usability issues that impact the live game.
  • Work closely with the analytics team to highlight and communicate live game data to the appropriate teams and collate follow-through actions.
  • Manage and update the KPI release tracker, working with analytics to set benchmarks for live health data.
  • Deliver a weekly overview of live health, including sentiment survey results (when applicable), risks and context on the current product.
  • Work with user testing to deliver in-game surveys and collect information from players.
  • Organize (currently monthly) reports and meetings, ensuring pertinent data is delivered to key stakeholders & teams.

The ideal candidate for this fast paced role will have;

  • Previous games or tech industry or experience in either, production, community, customer services or QA
  • Ability to prioritise and make decisions effectively, working with multiple stakeholders of different experience levels and crafts to effectively act on live health data.
  • Previous experience of proactively implementing process and procedures improvements
  • A proactive, self-organised approach with the ability to work independently.

Preferential

  • Experience on live service or GAAS title
  • Team management experience

Equal Opportunity Statement: Media Molecule is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity.

This is a permanent position.


Before you apply

People of all backgrounds, experiences, abilities and perspectives are encouraged to apply. Media Molecule is committed to creating an inclusive and safe work environment that reflects the diversity of the world around us. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.


Tips for getting hired!

Words are not enough! We need to see what you make: a portfolio, showreel, demo…send us a curated selection of your work that shows just the pieces you’re most proud of. Don’t be afraid to show us your personal work alongside your professional projects… just make sure we have your best creations to look at. We’re certainly excited to see portfolios made in Dreams as well.

Be yourself. We are a studio that encourages our team think creatively, to play with new technology and jam on individual ideas. We love seeing the personality of everyone at Media Molecule reflected in Dreams and so it’s YOU and YOUR STYLE that we are interested in learning about.

Embrace collaboration. Dreams is a very collaborative project and Media Molecule loves a game jam, so we need team members that can work well together – sometimes across departments that don’t traditionally overlap. Maybe you already work on a team, or manage a guild or play in a band – we’d love to hear how you get on collaborating with others.

Go for it. Media Molecule is filled with people with all sorts of previous experiences – straight from university, from jobs outside the industry, from AAA studios and indie ones, etc. We are after people who fit the roles we are hiring for not a specific number of years in the industry. Some roles benefit from certain experience, of course, but otherwise we are very open. We make creative games, and creativity is something we all enjoy. If you are interested then please apply – and don’t forget that portfolio!

What you get

On top of all the things we already mentioned, you’ll also get to be part of a talented, diverse team of people, get a tip top benefits package, including private health and life insurance, income protection and all that jazz, a competitive salary, a winning bonus scheme, a personal development fund, being a name and not a number, free lunches, organic fruit, and really comfy chairs. Our main studio is based in Guildford, and we now also have a small office in Brighton.


If the all of those job requirements seem to be describing you, and you like the sound of working at Media Molecule, then you should apply at once!

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